Last updated: 25th September 2025

Property Solutions South West Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

Company details:
Property Solutions South West Ltd
Unit B2 Church View Business Park,
Bickland Water Road,
Falmouth, TR11 4FZ
Registered in England & Wales, No. 12302875

1. Information We Collect

We may collect and process the following personal data about you:

• Identity Data: name, title.

• Contact Data: address, email, telephone number.

• Transaction Data: details of services you purchase or enquire about.

• Technical Data: IP address, browser type, operating system, and website usage statistics.

• Marketing & Communication Data: your preferences for receiving communications from us.

2. How We Collect Data

We collect data in the following ways:

• When you contact us via our website, email, phone, or post.

• When you engage us to provide services.

• Through cookies and analytics when you visit our website.

3. How We Use Your Information

We use your personal data to:

• Provide and manage our property solutions services.

• Communicate with you regarding enquiries, quotes, and projects.

• Comply with legal and regulatory obligations.

• Improve our website, services, and customer experience.

• Send you marketing communications (only where you have consented or where we are permitted by law).

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: where processing is necessary for the performance of a contract.

• Legal obligation: where processing is required by law.

• Legitimate interests: to conduct and manage our business.

• Consent: where you have given clear consent (e.g., for marketing).

5. Sharing Your Information

We may share your personal data with:

• Service providers who assist us in delivering our services (e.g., IT support, contractors).

• Professional advisers (e.g., accountants, insurers, legal consultants).

• Regulators and authorities where legally required.

We will never sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

7. International Transfers

We do not routinely transfer your personal data outside the UK. If we do, we will ensure appropriate safeguards are in place to protect your information.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of your data.

• Request erasure of your data.

• Object to or restrict processing of your data.

• Request transfer of your data to another party.

• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us at info@pssw.co.uk.

9. Cookies

Our website may use cookies to improve your browsing experience and collect usage statistics. For more details, please see our Cookie Policy.

10. Security

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Property Solutions South West Ltd
Unit B2 Church View Business Park
Bickland Water Road
Falmouth, TR11 4FZ

Email: info@pssw.co.uk
Telephone: 01326 536893